#PathwaysTraining

Jun 27, 2018
2 min

5 Reasons why adopting an eLearning model is essential

eLearning is trending everywhere, universities, businesses, corporations, etc. Irrespective of their scale, they are constantly implementing an eLearning model to their business. They are all starting to realize how impactful and rewarding it can really be. It helps them become better and stand out from the competition, simply because it provides their people with outstanding opportunities to learn and improve their skills. As people learn and grow, they feel more satisfied w

Jun 6, 2018
3 min

Getting “sticky” with Learning

In the words of Henry Ford (Founder, Ford Motor Company), "The only thing worse than training your employees and having them leave, is not training them and having them stay.” No matter how much ‘training your employees’ eats up production time for your organization, you cannot ignore the importance of training them. Without implementing a successful training program, that educates your staff on the procedures and culture of your business, the long-term cost would outweigh an

May 23, 2018
2 min

Communication Summary

Over the past several weeks I have written about communication best practices, including most of the concepts that we (Pathways Training & eLearning) focus on when facilitating customer service or similar training, or through our suite of eLearning courses. To wrap up this discussion, here is a summary of the key concepts we covered which for the most part, dealt with effective communication within your workplace. The goal of interpersonal communication is to establish conn

May 16, 2018
2 min

Effective Communication--Tone

Last week I continued to write about communication and interpersonal skills, a topic that was triggered by a discussion I was having with our programmer manager regarding the applicants we were seeing that were applying for the numerous positions we have available at Pathways Training & eLearning. As I also mentioned last week, while “excellence in communication” is usually a hi-lite of most resumes we see, we do not always share the same understanding as to what this really

May 9, 2018
3 min

Pathways Communications Training Part II

I mentioned last week that due to the continued growth at Pathways Training & eLearning, we have posted for multiple positions, including a posting for a programmer. Well you can now add instructional designers to that list, which means shortly we will be interviewing potential candidates to fill these exciting roles. As I also mentioned last week, while “excellence in communication” is usually a hi-lite of more resumes we see, we do not always share the same understanding

Apr 24, 2018
3 min

Pathways Communication Training

Due to the continued growth at Pathways Training & eLearning, we have posted for multiple positions, including a posting for a programmer. As such a colleague of mine has have spent the last few weeks reviewing resumes from the potential candidates, many of which include a wide variety of skills and experiences. In speaking about this with my colleague yesterday while we were on a video shoot, he did point out that, there is one skill that 100% of the resumes mention, even

Apr 18, 2018
2 min

Using eLearning to Enhance Your Tutorial

Recently I was working with a client on developing process documentation and technical instructions regarding the launch of a new system they were going to be using as part of an onboarding course. Specifically, we were working on creating written instructions on how to access their new Learning Management System (developed by Pathways Training & eLearning of course) for several different teams within their organisation. Considering there were 4 different groups, all need

Apr 10, 2018
2 min

How eLearning Can Help to Prevent Privacy Breaches – Privacy Blog Part III

Last week I continued a discussion with part II on the importance of protecting your business’s privacy, with a focus on best practices for employees when using Email. This week I would like to conclude the discussion by offering some important tips around the use of common hardware seen in the workplace, and that is personal devices including a smartphone, tablet or laptop. As I mentioned last week, we take the protection of our customer’s privacy very seriously, so much s

Apr 4, 2018
2 min

How eLearning Can Help to Prevent Privacy Breaches – Privacy Blog Part II

Last week I started a discussion on the importance of protecting your business’s privacy, so this week I would like to offer a few tips that apply both to the organization and the individual employee. As I mentioned last week, we take the protection of our customer’s privacy very seriously, so much so that we have developed programs, both eLearning and instructor led, that cover all aspects of safeguarding customer privacy. So let’s get started by asking the question, what

Mar 22, 2018
2 min

Respect in the Workplace courses offered by Pathways

While the year is still relatively young, I have been somewhat surprised by the frequency of requests the Pathways Training & eLearning team has received has to develop eLearning programs or facilitate in-class programs about excellence in communication, customer service and Social Media training for several of our valuable clients. As a result the team has already logged a significant amount of travel as we visit the offices and meet with our clients so we can gain a bette

Mar 9, 2018
2 min

Customer Service Training--Effective Complaint Restitution Part II

Last week I introduced the first of a three-part discussion on complaint management, a topic that is covered in great detail through eLearning and instructor led programs we have developed and offer our customers. As mentioned last week, the focus of the training provides the learner coaching tips on how to manage difficult situations in the workplace. A customer will lodge a complaint when their expectations have not been met. As mentioned previously, these complaints may

Mar 2, 2018
3 min

Customer Service Training – Effective Complaint Resolution

At Pathways Training & eLearning we develop several programs, both for eLearning and instructor led training, that provide the learner coaching tips on how to manage difficult situations in the workplace. Along this vein, a new program we will be offering shortly and is currently in development, looks at complaint management. Specifically, what our customers generally complain about (how these issues arise) and how the customer care teams should not only address the issue,

Feb 20, 2018
4 min

Facilitator Engagement

I have mentioned on a few occasions that one of my duties at Pathways Training & eLearning is facilitating courses for our luxury automotive clients. Today I was co-facilitating a Brand Awareness course and had an interesting conversation with my co-facilitator at lunch. The focus of the conversation was around facilitation techniques which led to being asked what strategies I use to engage and excite the students, specifically at the beginning of a program. To answer this

Feb 16, 2018
3 min

Pathways is in the Directors Chair again!

In the next few weeks the Pathways Training & eLearning team will be shooting a series of videos for a one of our valued clients. The “shoot” will involve volunteers who are not necessarily used to being in front of the camera, and will require three long days to complete. Considering both circumstances, there is the potential for roadblocks which could in turn mean the difference between success and failure. As such, in meeting with the production team last week, we

Jan 30, 2018
2 min

eLearning Discussion

Last week I discussed one of the great instructor led programs we offer here at Pathways Training & eLearning, and this week I was intending to provide few details of some of the popular eLearning courses we offer. However, first I thought perhaps I could provide a more detailed explanation or definition for eLearning to ensure we all share the same understanding. Often when completing a needs analysis for a development project I am asked to include elements of eLearning. W

Jan 24, 2018
2 min

Leadership Courses offered by Pathways

This week the Pathways team will be running an all-day workshop for one of our luxury automotive clients. While the objective for the workshop is essentially to allow groups within their organization to attain greater insight as to what their peers are doing, and as well to ascertain how they can work together in a more cohesive manner…much of the discussions will be focused on communication excellence for leaders. In thinking about the discussions we are preparing to have w

Jan 16, 2018
2 min

Classroom Training & eLearning Discussion

These past few months I have spent most of my time split between developing eLearning storyboards and leading classroom training, both activities of which I enjoy very much. I mention this as my work efforts being divided between two of the most common elements of training is an interesting segue in to a question I was asked recently while working with a client on a storyboard built around privacy awareness, and that is… “How does one determine when to use eLearning versu

Jan 16, 2018
2 min

Social Media by the Numbers

As I have stated on numerous occasions, one of the more common topics we at Pathways Training & eLearning are asked to train (through interactive eLearning modules) is Social Media. I have written in the past about the benefits, advantages and potential dangers of using Social Media, so this week I would like to keep things a bit lighter, and offer these fun and interesting facts, thanks to our friends at Statistics Canada. As I am sure we would all agree, one of the greate

Jan 2, 2018
2 min

Social Media Awareness Part II

One of the most common topics we are asked to address in training is Social Media awareness, which on the service seems reasonably straight forward, however as many of our clients have discovered…not all of their employees share this same understanding. By that I mean that while most of us are aware of the plentiful social media channels available to us to share our opinions, thoughts and life experiences, many still do not realize the impact, both good and bad, Social Media

Dec 19, 2017
2 min

eLearning Modules on Social Media Awareness

Over these past few months Pathways Training and eLearning has been asked by several of our clients, to develop eLearning modules on the topic of social media awareness and usage. Considering the frequency of these recent eLearning requests, and as well the acknowledgement that social media is by no means a new phenomenon, this leads me to believe that more and more organizations have probably already realized the potential benefits of utilizing social media, and are onl

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