#facilitation

Communication Summary

Over the past several weeks I have written about communication best practices, including most of the concepts that we (Pathways Training...

Effective Communication--Tone

Last week I continued to write about communication and interpersonal skills, a topic that was triggered by a discussion I was having with...

Pathways Communication Training

Due to the continued growth at Pathways Training & eLearning, we have posted for multiple positions, including a posting for a programmer....

Engaging Courses Offered at Pathways

Over the next couple of weeks, I thought it would be interesting to hi-light some of the great courses offered by Pathways Training and...

Facilitation Strategies

One of the things I really enjoy (when the opportunity arises) is talking shop with other training professionals as I am always eager to...

Excellence in Facilitation

Recently a client was asking me about best practices for facilitator training and certification… and subsequently asked what processes do...

Benefits of Custom Corporate Training

Only 25% of organizations believe that they are effective at training or sourcing training (Source: Trainers Advice) and many...

ADVENTURES IN FACILITATION PART II

One of the things I really enjoy (when the opportunity arises) is talking shop with other training professionals as I am always eager to...

Adventures in Facilitation

Growing up I had a cousin who seemed to have a knack for being in the wrong place at the wrong time, so much so that whenever he came to...

REPLAY VALUE IN GAMES

Generally, when we buy a game, we aren’t really thinking about the second or third time we’ll play it. We’re focused on the immediate...

Elearning and the Theory of Multiple Intelligences

Traditionally, a person’s intelligence was measured by a standardized IQ test which was heavy on questions addressing logical thinking,...

Customer Service Is What Sets Us Apart

Members of my team and I recently sat through a client ‘pitch’ that was both enjoyable and noteworthy. Like any business, we are often...

Good Politics and Customer Service

In my previous post I commented at length about the harsh realities of today’s organizational politics and the childish interactions that...

Leadership is Fear

Take a moment to reflect back. Reflect on those moments in time where you were most uncomfortable, most afraid of unknown situations in...