Over the past several weeks I have written about communication best practices, including most of the concepts that we (Pathways Training & eLearning) focus on when facilitating customer service or similar training, or through our suite of eLearning courses. To wrap up this discussion, here is a summary of the key concepts we covered which for the most part, dealt with effective communication within your workplace. The goal of interpersonal communication is to establish conn

Last week I continued to write about communication and interpersonal skills, a topic that was triggered by a discussion I was having with our programmer manager regarding the applicants we were seeing that were applying for the numerous positions we have available at Pathways Training & eLearning. As I also mentioned last week, while “excellence in communication” is usually a hi-lite of most resumes we see, we do not always share the same understanding as to what this really

I mentioned last week that due to the continued growth at Pathways Training & eLearning, we have posted for multiple positions, including a posting for a programmer. Well you can now add instructional designers to that list, which means shortly we will be interviewing potential candidates to fill these exciting roles. As I also mentioned last week, while “excellence in communication” is usually a hi-lite of more resumes we see, we do not always share the same understanding

Due to the continued growth at Pathways Training & eLearning, we have posted for multiple positions, including a posting for a programmer. As such a colleague of mine has have spent the last few weeks reviewing resumes from the potential candidates, many of which include a wide variety of skills and experiences. In speaking about this with my colleague yesterday while we were on a video shoot, he did point out that, there is one skill that 100% of the resumes mention, even

Over the past several weeks I have written about communication best practices, including most of the concepts that we (Pathways) focus on when facilitating customer service or similar training. To wrap up this discussion, here is a summary of the key concepts we covered which for the most part, dealt with effective communication within your workplace. The goal of interpersonal communication is to establish connections and build relationships with colleagues so that we are we

For the past few weeks we have been discussing the importance of interpersonal skills, with the most recent discussion on the filters we use to interpret a message. As previously mentioned, the first thing to recognize is that messages are not sent directly from your brain to the receiver’s brain. As you deliver your message, it goes through a set of filters that can impact its meaning. These filters are Words, Tone and Body Language. This week, we will focus on Tone. Look

Last week we started a discussion on the importance of interpersonal skills. This week we will continue along that theme, discussing the filters we use to interpret a message. The first thing to recognize is that messages are not sent directly from your brain to the receiver’s brain. As you deliver your message, it goes through a set of filters that can impact its meaning. These filters are Words, Tone and Body Language. This week, we will focus on Words. Our choice of w

Due to the continued growth at Pathways we have posted for multiple positions, including a posting for an instructional designer. As such I have spent he last few weeks reviewing resumes from the potential candidates, many of which include a wide variety of skills and experienced referenced. There is however one skill that 100% of the resumes mention, even to the extent they are stated in the same way…and that is “Excellent Communication Skills”. I have written in the past

This past year at Pathways Training & eLearning has been one filled with great opportunities, unique challenges and above all else, further proof we continue to lead the way in developing innovative learning solutions for our ever-growing list of clients. As such, over the next few weeks I am going to share our “story of 2016” which included everything from our continued partnership with one of the worlds most popular luxury automotive companies, the development of a new-hir

Recently I was asked a question by a client that I think I a god topic of discussion…and that is, how does one determine when to use eLearning versus in class, instructor led sessions? In some instances, making the determination between using eLearning or instructor led training is simple, and often done for you before development starts. For example, consider geographic location of the intended audience. If the material you are developing is intended for a national or even

In 1992 the novel “The Positronic Man” was released. Based on stories written by legendary scholar and author Isaac Asimov, the story is about a household robot named Andrew that lives with the family it serves. Over time Andrew, in a quest to become the first “free” robot and ultimately more human than machine, starts to replace its own robot parts with organic material. Considering the story was based on work by one of the greatest science fiction writers of all time,

As we progress through the 21st century I continually marvel at the technological advances that have been introduced and continue to emerge at a rapid rate. Just in the past few years we have seen cars that can park themselves, a fridge that can tell you when you need to buy milk, a phone that can lock your door when you are a thousand kilometers’ away, robots that can clean your floors and drones filling our skies that are quite literately flying where no man has flown befo

During a recent trip to work on the commuter train I was made the unwilling participant in a conversation between two young professionals (one male, one female) who, based on the topic of their discussion, worked for a downtown law firm. The conversation went something like this: (Note, names have been changed) Male…”Can you believe that, like, Mr. Robards wants me to, like, interview his client before their court date Friday? When he told me I was all like, wow, for sure, no