Too often this is our mantra, because we humans just don’t like to change. Given the option, your people will go with what they know. In the absence of clearly defined sustaining mechanisms, they will almost certainly revert back to “the way they’ve always done it”. Or simply allow learned helplessness to set in.

This is why, as the final element of a sound change management strategy, Pathways ensures that a tactical plan is in place to cement the change now established and entrench everyone’s commitment to “the new normal” going forward