Regardless of what your role within an organization is, we all have a responsibility to protect our customers’ privacy.
The above statement may seem an odd way to open a blog, but I wanted to be sure the objective of this discussion is stated as clearly as possible, as I have discovered over my 25 years in training, that not everyone shares that same opinion. At Pathways Training and eLearning, we have seen a dramatic increase in the number of client’s asking for customized eLearning courses on the topic of privacy, indicating what a hot topic and concern it is for many organizations.
The next point I want to make is that at Pathways Training & eLearning, we take the protection of our customer’s privacy very seriously, so much so that we have developed programs, both eLearning and instructor led training, that cover all aspects of safeguarding customer privacy.
As I am sure you have guessed, the objective of this discussion will be, over the next week or two, to provide a few tips on how you can better safeguard both a company’s and clients’ valuable information and privacy and tips for how to create your own training and eLearning programs on this topic. I will also provide a summary of the programs offered by Pathways Training & eLearning that cover this topic.
Before we move on to privacy tips, let’s look at what a privacy breach is. A privacy breach is any instance where an organization, intentionally or unintentionally, unlawfully discloses personal information or records containing personal information, whether in physical or electronic form. Some examples of this include the loss of a printed list of client names or accidentally copying a member of the public on an email containing personal information regarding one of our clients.
A privacy breach is a serious matter as it can lead to loss of public trust, identity theft, or even physical harm….and that can have a significant negative impact to your business, something I am sure all of us would want to avoid.
If you’re interested in learning more about privacy protection eLearning modules or instructor led training programs on privacy protection for your organization, please contact us at firstname.lastname@example.org or at 1-888-961-6011.
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