While the year is still relatively young, I have been somewhat surprised by the frequency of requests the Pathways Training & eLearning team has received has to develop eLearning programs or facilitate in-class programs about excellence in communication, customer service and Social Media training for several of our valuable clients. As a result the team has already logged a significant amount of travel as we visit the offices and meet with our clients so we can gain a better understanding on their needs and to facilitate the classroom training for the ILT courses.
While each of these organisations comes in a different “size and shape”, be that location, nature of business, number of employees etc., one thing however that remains consistent for almost all of the offices we visit is that all offer their employees some type of training around respect in the workplace on an annual or in some cases, twice a year rotation.
What I have found is not consistent however, is the information that is provided to the employees regarding respect in the workplace. By that I mean it would seem the objectives can differ depending on the configuration of the office, number of employees who work remotely and number of employees that work together. The differences in the training seem to be mostly around a focus on working in a diverse workplace vs working in an ethical environment. Both options eventually get you to the same place, though the learning path for each is not the same relative to the examples and scenarios that are reviewed.
So…with that said, for this week I thought I would offer a few suggestions regarding respect in the workplace that I feel would be applicable to employees in all different office types, locations, etc.…
What is Respect in the Workplace?
A respectful workplace is one where employees are treated with dignity and respect, free of discrimination and harassment. The workplace environment is a welcoming one that celebrates diversity and offers all employees the necessary support to be successful in their role.
Simply put, creating a respectful workplace requires employees to behave in a professional and ethical manner at all times, being mindful of how their actions may affect others in a negative way, regardless if that is knowingly or unknowingly.
Respect in the workplace also means:
Be supportive and encouraging
Be respectful of others privacy and confidentiality and avoid sharing gossip.
Be open to diversity
Be respectful of the personal space and boundaries of others
Be mindful and ensure you do not encourage inappropriate behaviour
In the end, fostering a respectful workplace comes down to demonstrating common sense, regardless if you work for an organization with 1000 employees or 10. I would imagine that most, if not all of us would prefer to work for an organization that stands by their employees and does everything possible to ensure they are provided a workplace free of any type of harassment or discrimination…. but it is also up to us to do our part.
If you’re interested in learning more about eLearning modules or ILT programs on customer service for your organization, respect in the workplace training or other programs, please contact us at email@example.com or at 1-888-961-6011.
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