USER EXPERIENCE


AN INTRODUCTION

User Experience (UX) refers to a person’s attitudes and emotions when using a particular product or service, which in this case is Web-Based Training. Sadly, the experience can be construed as somewhat neutral or even negative because the perception is that training means going through the motions. However, we constantly look for ways to break through that layer of perception and make something that inspires a more positive outlook.

HOW DO YOU SOLVE THAT?

In today’s world, the biggest challenge is finding a user experience that suits the content, but also delivers a positive experience. Many times, you’ll find that even if you’ve got a great and innovative approach to a set of material, the experience can appear to trivialize the subject. This is certainly an idea that most approach with caution. But why is this the case?

The landscape is the way it is because there are two players in the sandbox and each of them is looking for something different. One side is the group that wants to push for a more gamified experience, and the other is the set of people who are pushing more for the learning objectives to be clear and concise. A perfect example is how a client may want a course on, say, money laundering and a concept has been submitted for a game show look & feel. The receiving end of that concept may get it and view it as trivial, and come back with a strong reaction. The challenge is finding the solution, and establishing what the view is of the material and designing an experience around that versus viewing it from only one angle.

Once you have that holistic view, it’s much easier to develop a course that the end user feels does justice to the subject while also approaching it from a fresh angle. With this in mind, it’s possible to maintain the focus of your development efforts and concentrate on the end user, because ultimately they’re the best gauge for how well it works.

WRAPPING UP

If you would like to explore more about gamification, mobile learning and eLearning, take a peek at our company website: Pathways Training and eLearning, athttp://www.pathwaystrainingandelearning.com/.

We always look for fresh ways to engage learners and to make the learning experience as fun as possible!

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info@pathwaysinc.ca

1.888.961.6011

2200 Yonge Street

Suite 602

Toronto, ON

Canada

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