#facilitationbestpractices

Mar 1, 2019
2 min

Captain, my Captain

This week I had the amazing opportunity to work with a team. A real team. A soccer team. A group of individuals that must work together...

May 23, 2018
2 min

Communication Summary

Over the past several weeks I have written about communication best practices, including most of the concepts that we (Pathways Training...

May 16, 2018
2 min

Effective Communication--Tone

Last week I continued to write about communication and interpersonal skills, a topic that was triggered by a discussion I was having with...

May 9, 2018
3 min

Pathways Communications Training Part II

I mentioned last week that due to the continued growth at Pathways Training & eLearning, we have posted for multiple positions, including...

Apr 24, 2018
3 min

Pathways Communication Training

Due to the continued growth at Pathways Training & eLearning, we have posted for multiple positions, including a posting for a programmer....

Apr 18, 2018
2 min

Using eLearning to Enhance Your Tutorial

Recently I was working with a client on developing process documentation and technical instructions regarding the launch of a new system...

Apr 10, 2018
2 min

How eLearning Can Help to Prevent Privacy Breaches – Privacy Blog Part III

Last week I continued a discussion with part II on the importance of protecting your business’s privacy, with a focus on best practices...

Apr 4, 2018
2 min

How eLearning Can Help to Prevent Privacy Breaches – Privacy Blog Part II

Last week I started a discussion on the importance of protecting your business’s privacy, so this week I would like to offer a few tips...

Mar 28, 2018
2 min

Protecting Privacy – A Hot Topic for Training and eLearning Modules

Regardless of what your role within an organization is, we all have a responsibility to protect our customers’ privacy. The above...

Mar 22, 2018
2 min

Respect in the Workplace courses offered by Pathways

While the year is still relatively young, I have been somewhat surprised by the frequency of requests the Pathways Training & eLearning...

Mar 9, 2018
2 min

Customer Service Training--Effective Complaint Restitution Part II

Last week I introduced the first of a three-part discussion on complaint management, a topic that is covered in great detail through...

Mar 2, 2018
3 min

Customer Service Training – Effective Complaint Resolution

At Pathways Training & eLearning we develop several programs, both for eLearning and instructor led training, that provide the learner...

Feb 20, 2018
4 min

Facilitator Engagement

I have mentioned on a few occasions that one of my duties at Pathways Training & eLearning is facilitating courses for our luxury...

Jan 24, 2018
2 min

Leadership Courses offered by Pathways

This week the Pathways team will be running an all-day workshop for one of our luxury automotive clients. While the objective for the...

Jan 16, 2018
2 min

Classroom Training & eLearning Discussion

These past few months I have spent most of my time split between developing eLearning storyboards and leading classroom training, both...

Jan 16, 2018
2 min

Social Media by the Numbers

As I have stated on numerous occasions, one of the more common topics we at Pathways Training & eLearning are asked to train (through...

Jan 2, 2018
2 min

Social Media Awareness Part II

One of the most common topics we are asked to address in training is Social Media awareness, which on the service seems reasonably...

Dec 8, 2017
3 min

Are you Working with Professionals?

This past week I facilitated a project management program for a group of 10 professionals from a wide variety of organisations. The...

Dec 8, 2017
2 min

The Right People for the Right Job

This past week I facilitated a project management program for a group of 10 professionals from a wide variety of organisations. The...

Nov 22, 2017
2 min

Role of the Project Manager

Over the next few weeks I will be facilitating two of the popular programs offered by Pathways Training & eLearning which are...