#classroomtraining

Feb 4, 2020
2 min

Using blended learning

eLearning and digital training is an effective and convenient way to teach your learners about a specific subject or topic. However, this does not mean this is the the only type of training you can use as part of your overall Learning and Development strategy. When combined with other forms of learning such as classroom training, learning games or social learning this forms blended learning approach which can be an effective way to teach your learners. Below are some benefits

Nov 4, 2019
2 min

What are the benefits of eLearning vs traditional classroom training?

Traditional classroom training and eLearning are two forms of training you can use to teach your learners about a specific subject or topic. Traditional classroom training is what most of us have encountered and involves an instructor/teacher standing in front of a group of people and teaching them about a subject. eLearning on the other hand is very different, instead of having a classroom and an instructor learners take digital training courses online using technology and i

Mar 1, 2019
2 min

Captain, my Captain

This week I had the amazing opportunity to work with a team. A real team. A soccer team. A group of individuals that must work together to achieve a collective goal. I reference ‘real’ not to be hyperbolic, but because sports offer a window into what teamwork really can be. A truly collective effort. I say this, as compared to organizations that can function under the veil of ‘team’, but often times can achieve their goals with, or without the collective effort of everyone. M

May 16, 2018
2 min

Effective Communication--Tone

Last week I continued to write about communication and interpersonal skills, a topic that was triggered by a discussion I was having with our programmer manager regarding the applicants we were seeing that were applying for the numerous positions we have available at Pathways Training & eLearning. As I also mentioned last week, while “excellence in communication” is usually a hi-lite of most resumes we see, we do not always share the same understanding as to what this really

May 9, 2018
3 min

Pathways Communications Training Part II

I mentioned last week that due to the continued growth at Pathways Training & eLearning, we have posted for multiple positions, including a posting for a programmer. Well you can now add instructional designers to that list, which means shortly we will be interviewing potential candidates to fill these exciting roles. As I also mentioned last week, while “excellence in communication” is usually a hi-lite of more resumes we see, we do not always share the same understanding

Apr 10, 2018
2 min

How eLearning Can Help to Prevent Privacy Breaches – Privacy Blog Part III

Last week I continued a discussion with part II on the importance of protecting your business’s privacy, with a focus on best practices for employees when using Email. This week I would like to conclude the discussion by offering some important tips around the use of common hardware seen in the workplace, and that is personal devices including a smartphone, tablet or laptop. As I mentioned last week, we take the protection of our customer’s privacy very seriously, so much s

Mar 9, 2018
2 min

Customer Service Training--Effective Complaint Restitution Part II

Last week I introduced the first of a three-part discussion on complaint management, a topic that is covered in great detail through eLearning and instructor led programs we have developed and offer our customers. As mentioned last week, the focus of the training provides the learner coaching tips on how to manage difficult situations in the workplace. A customer will lodge a complaint when their expectations have not been met. As mentioned previously, these complaints may

Mar 2, 2018
3 min

Customer Service Training – Effective Complaint Resolution

At Pathways Training & eLearning we develop several programs, both for eLearning and instructor led training, that provide the learner coaching tips on how to manage difficult situations in the workplace. Along this vein, a new program we will be offering shortly and is currently in development, looks at complaint management. Specifically, what our customers generally complain about (how these issues arise) and how the customer care teams should not only address the issue,

Jan 16, 2018
2 min

Social Media by the Numbers

As I have stated on numerous occasions, one of the more common topics we at Pathways Training & eLearning are asked to train (through interactive eLearning modules) is Social Media. I have written in the past about the benefits, advantages and potential dangers of using Social Media, so this week I would like to keep things a bit lighter, and offer these fun and interesting facts, thanks to our friends at Statistics Canada. As I am sure we would all agree, one of the greate

Dec 8, 2017
3 min

Are you Working with Professionals?

This past week I facilitated a project management program for a group of 10 professionals from a wide variety of organisations. The focus of the course was applied project management skills for professional planners, however some of the discussion in the morning was focused on their (the participants) experiences in previous classes; specifically, those classes that did not do a thorough job in covering the stated objectives of the course due to what they perceived as poor f

Dec 8, 2017
2 min

The Right People for the Right Job

Nov 16, 2017
2 min

Project Managers & Interpersonal Skills

In the next few weeks I will be facilitating another of the popular programs offered by Pathways Training & eLearning, Introduction to Project Management. The intent of this course is to provide professional planners with the basic knowledge and skills in managing various sized projects in all areas of urban and rural community development, urban design, environment, transportation, health and social services, housing, and economic development. As you can imagine the course f

Nov 8, 2017
2 min

Management Training – Should It be An Individual, a Team or a Management Decision?

This week I am in Vancouver working with one of our valued luxury automotive clients, facilitating a popular course offered by Pathways Training and eLearning that focuses on managing the business and people. One of the more popular topics that is covered over the 3-day program revolves around decision making, more specifically, when to utilize a team effort versus deciding on your own. As I am sure you can imagine this can be a lively topic of conversation as some managers

Sep 22, 2017
2 min

Professional Presentations Provided by Pathways Training and eLearning

In the next few weeks a few members of the Pathways Training and eLearning team will be speaking at a conference hosted by the Ontario Professional Planners Institute. At the conference, we will be facilitating engaging sessions on a variety of topics which I have listed below, along with a brief summary. While the focus of the Pathways Training and eLearning team tends to be more on the eLearning side of the training business, this conference is an excellent reminder of wha

Aug 24, 2017
2 min

Engaging Courses Offered at Pathways

Over the next couple of weeks, I thought it would be interesting to hi-light some of the great courses offered by Pathways Training and eLearning, both ILT and WBT. For this week, we will look at one of our more popular instructor led courses, Excellence in Team Management. This full day course focusses on first ascertaining the level of managing experience of each participant, and as well their personal comfort level with the responsibilities of the role, hi-lighting what t

Aug 17, 2017
3 min

Enrichment Through Training

This past week I met a former co-worker who was very curious as to why I am always so enthusiastic when discussing my organization, Pathways Training and eLearning, and what we do. This is not the first time I have been asked this question so I answered by replying with an old proverb… ” Give a man a fish, and you feed him for a day. Teach a man to fish, and you feed him for a lifetime.” Simply stated, the point of this proverb is that training is a good thing that can lead

May 29, 2017
3 min

Facilitation Best Practices

.This week I had a discussion with a fellow training professional that afterwards, left me feeling very thankful our relationship was a casual one, in that we did not work together or for the same organization The reason for this was his lack of understanding or appreciation for all of the work that went in to creating a training program. In this particular instance a 2-day instructor led course that he had facilitated and had been developed by his team, and that he spent

Feb 7, 2017
3 min

Developing an Effective eLearning Course Part II

Last week I wrote about an eLearning module I had reviewed and provided feedback on. As I mentioned then, the material significantly lacked several key elements required when creating eLearning so this week I thought I would share a few tips and suggestions that will help ensure success, specific to our learners taking from the material exactly what you expected. The first piece of advice I would start with is the most obvious, and that is to ensure your material covers all

Jan 17, 2017
2 min

Year in Review Part III

Two weeks ago, I provided an introduction as part of a review of some of the exciting projects we worked on in 2016, so for the next few weeks I am going to go in to a bit more detail, with the focus this week on a project that involved eLearning, facilitation and one on one coaching. One of our clients is a luxury automotive company that, while they are already an industry leader when it comes to the “car buying” journey, continue to look for ways they can improve the custom

Dec 30, 2016
2 min

Effective Classroom Training

After defining what you training needs are, prepared your space and materials, there are a few techniques that will help you run an effective training session and keep it enjoyable and engaging for everyone involved. Tell trainees what you’re going to cover. Introduce your session with a brief overview of the training subject’s main points. Tell them the information. In the main portion of the session, explain key points, go over policies, demonstrate procedures, and relate a

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