Feb 5, 20152 minCustomer Service Is What Sets Us ApartMembers of my team and I recently sat through a client ‘pitch’ that was both enjoyable and noteworthy. Like any business, we are often...
Jan 28, 20153 minThe Top 4 Things You Can do to Ensure Success as a Contract TrainerAt a recent Canadian Society of Training and Development (CSTD) event, I got talking to a learning consultant who had recently been...
Jan 27, 20152 minGood Politics and Customer ServiceIn my previous post I commented at length about the harsh realities of today’s organizational politics and the childish interactions that...
Jan 21, 20152 minLeadership is FearTake a moment to reflect back. Reflect on those moments in time where you were most uncomfortable, most afraid of unknown situations in...